FAQs

Orders

Order processing begins soon after checkout. If you need to change or cancel an order, contact Customer Service as quickly as possible. Changes are not guaranteed after fulfillment begins.

Shipping

Delivery times and shipping options vary by destination and service level. Free shipping offers may require a minimum purchase amount or other conditions.

Returns

Most eligible unworn and unwashed items may be returned within 30 days of purchase. Review exclusions before sending an item back.

Products

Crocs products are designed for comfort and casual wear. Fit, color, and style availability may vary by product and collection.